FAQs

Frequently Asked Questions

We offer free delivery to the UK on all orders over the value of £20.00; we also offer further options such as next day, tracked and signed for, please choose your preference at the checkout.

Delivery times are dependent on your chosen option. Please allow up to 5 working days for your order to arrive.

If your order has not arrived in this timeframe, please e-mail Help@novavape.co.uk

Please see our Shipping information page.

Our delivery cut off is 3pm each day, our logistics facility is open Monday to Friday, any order placed on a Friday after 3pm will be shipped on Monday.

Please e-mail Help@novavape.co.uk as soon as possible, sometimes we may not be able to stop your order before it has been dispatched. If the goods are returned unopened and damaged we will refund your order minus the postage fee.

We run a number of promotions on our lines throughout the year. Please check out our social media feeds to find out when they are taking place.

Our payments are processed by Payment Sense and they accept all major credit and debit cards. None of your detailed at stored by Nova Vape.

E Liquid FAQ

E liquid is the name used to refer to liquids that are used in electronic cigarettes or vaping devices. The E liquid is to signify that the liquid is to be used in an E Cigarette. There are other terms for E liquid such as E Juice, E Nectar or smoke juice.

E liquids are made up of a number of components. The base of an E liquid is made by dissolving flavours and nicotine hygroscopic components. The two most common on these components are propylene glycol (PG) and Vegetable glycerine (VG).

Propylene glycol is used as a flavouring carrier in food products, additive in medicines and as an ingredient in food colours. Most E liquids will use a combination % of PG and VG.  Propylene glycol is non-toxic.

Vegetable Glycerine is used as a sweetener (However does not contain any sugar) and in many cosmetic products. It is a thick and heavy liquid that creates large amounts of vapour. Vegetable glycerine is derived from vegetables, therefore it is considered completely natural and safe.

Nicotine

All our nicotine is 100% pharmaceutical grade. There is a number of differing nicotine concentrates that are available depending on user preference. The strength is normally designated by  the number of milligrams (mg) it contains per xx millilitres (ml). These can range from 3mg up to 20+mg, at Nova Vape we only stock ranges from 0mg, 3mg, 6mg and 9mg across all our lines.

Need help with something else?

Contact Us